EXHIBIT · DIGICRED WALLET

DigiCred Wallet — case exhibit

DigiCred

Lead product design on two 0→1 surfaces: a mobile institutional wallet for senior approvers moving AVAX, ETH, and USDC, and a student digital identity app for transcripts, IDs, and wallet setup.

Role
Lead Product Designer
Year
2024
Duration
2024 · dual initiative
Tools
Figma · Miro · Jira

BRAND SPECIMEN

01

THE PROBLEM

Web3's power is also its danger.

DigiCred put me in front of two audiences with the same core tension. A senior asset manager moving millions on-chain can't undo a wrong tap. A nineteen-year-old verifying a transcript shouldn't have to understand decentralized identifiers to trust the result. Both surfaces ran on blockchain primitives that are powerful, irreversible, and — by default — illegible. Trust was the scarce resource, not features.

$142.5Mportfolio a senior approver reviews and authorizes from a phone — every transfer final the moment it's signedDigiCred institutional wallet
  • IrreversibilityNo undo on a signed transfer
  • OpacityAddresses and hashes hide what matters
  • High stakesInstitutional money, real consequences
  • Unfamiliar primitivesWeb3 mental models few users hold

Lead product design · dual 0→1 surfaces

02

THE MECHANISM

Irreversible plus opaque is how crypto UX fails.

When an action can't be undone and the interface hides the detail that makes it consequential, users do one of two things: abandon out of fear, or act out of false confidence. Two very different jobs sat on top of that same failure mode — an approver auditing a multi-asset transfer, and a student trying to hold and share a verified credential — and both needed the same fix: make the stakes legible before the point of no return.

  • Institutional approver

    • Review a multi-asset transfer
    • Audit the detail that matters
    • Authorize without weakening security

  • Student

    • Verify a transcript or ID
    • Hold and share credentials
    • Set up a wallet without jargon

  • Shared need

    • See the stakes before signing
    • Map web3 onto familiar models
    • Trust the result without the theory

Two audiences, one trust system

03

THE INSIGHT

Legibility builds trust — not simplification.

The instinct in crypto is to hide complexity. That's backwards for high-stakes, irreversible actions: hiding the detail is exactly what erodes trust. The move was to surface the consequential parts, scannably, and map each web3 action onto a model the user already holds — a wallet that reads like fintech, a credential that reads like an ID. The decentralized standards underneath stay invisible; what the user feels is a system they can audit.

  1. Opaque primitivesAddresses, hashes, raw chain detail
  2. Legible reviewThe consequential detail, made scannable
  3. Confident actionAuthorize or verify without second-guessing
  4. Earned trustUsers return because the system is auditable

Verifiable credentials & DIDs · made invisible to the user

04

THE DESIGN RESPONSE

Two 0→1 surfaces, one trust system.

This is where my work lived. On the institutional wallet I designed scannable mobile review for a $142.5M, multi-asset portfolio across AVAX, ETH, and USDC — an approval flow that kept institutional security intact while making every transfer auditable on the go. On the student app I designed the verification flows for transcripts, IDs, and wallet setup, translating decentralized technology into something legible for an 18–24 audience.

  • Show the stakes before the signature, not after.

Figma · Miro · Jira · lead product design

05

THE OUTCOME

Friction down, confidence up.

Senior approvers could audit and authorize complex transfers from a phone without leaning on a desk-bound console, and the redesigned student verification flows measurably reduced perceived friction in usability testing. The throughline across both surfaces: when the consequential detail is legible, high-stakes web3 actions stop feeling like a gamble.

−25%perceived friction in the redesigned student verification flowsDigiCred usability testing

  • Proven

    • Legible review enables mobile institutional approval
    • Reframed verification cuts perceived friction

  • Next

    • Extend the trust pattern to more asset types and credentials
    • Harden approver roles and multi-party authorization
    • Smooth wallet setup further for first-time holders

  • Measure

    • Time-to-authorize and approval error rates
    • Verification completion among 18–24 users
    • Confidence and abandonment at the signing step

Outcome and design direction · DigiCred

Initiatives

  1. INSTITUTIONAL WALLET

    Mobile review for asset managers approving high-value blockchain transfers — scannable detail on a $142.5M portfolio without weakening institutional security.

    Senior approvers could audit and authorize complex transfers on the go.

    View presentation →

  2. STUDENT VERIFICATION

    Verification flows for transcripts, IDs, and wallet setup — decentralized technology made legible for the 18–24 demographic.

    Redesigned verification flows cut perceived friction by 25% in usability testing.

    View presentation →
Paul Banks[ ID: BANKS_P ]

CHARLOTTE_NC //

Paul Banks

Architect of Intent

Designing for humans, engineering for agents. After 19 years extracting human patterns, I've pivoted from crafting static interfaces to architecting autonomous systems — building the logic that helps agents understand what people actually need.

> INITIATE_DOWNLOAD: PAUL_BANKS_RESUME.PDF> SEE: BRAND_VOICE_WORK